You learn a lot about customer service when you’re the world authority on complaining. I’ve studied customer service for years and what I’ve discovered can teach us a lot about human nature and even how to become a Super Hero! Here’s a true story about Amanda (her...
This is my 3rd time being on Day 12. By contrast, I’ve been on Day 1 eleven times. I’ve discovered that the formula for success at ANYTHING is: C – T Consistency over Time. When I was in San Francisco, I visited Ripley’s Believe it or Not. They...
I’m on Day 11 going Complaint Free…AND in just 2 minutes I’m doing a LIVE national radio interview with Dr. Dan Gottlieb on WHYY in Philadelphia. The interview will be broadcast nationally on many NPR stations. The time is 12 noon EDT, 11 AM CDT and...
9 Days in a row without complaining. If I could give people one piece of advice when attempting to become Complaint Free it would be, “MAKE PEACE WITH DAY 1.” You’re going to be on Day 1 dozens or even hundreds of times before you reach 21...
I’m on Day 8 in my quest to go 21 consecutive days without complaining. I want to make you aware of something BIG happening tomorrow and to invite you to participate. Tomorrow and Sunday, May 3rd and 4th are Global Free Hug days. My friend Carol Miller began...
