Podcast
Synopsis
Think of some companies such as Disney, Southwest Airlines, and Starbucks and your mind thinks of very good customer service.
Doing business with these companies gives us a warm feeling and we are more likely to being their customers again.
Then there are companies, not to be named here, that we all know have poor customer service and we do our best to avoid these companies at all costs.
What makes the difference between just okay and great customer service?
My JumpStart guest Donna Cutting is the author of 3 books on the topic of red carpet customer service and employee experience.
Her new book, “Employees First! Inspire, Engage, and Focus on the HEART of Your Organization” is being released by Career Press on April 1, 2022. (no fooling!) She’s the Founder & CEO of Red-Carpet Learning Worldwide and works with mission-driven leaders to help them create cultures of happy people who deliver red-carpet customer service.
Learn…
* What you can do about The Great Resignation when “no one wants to work!”
* The number one thing leaders can do to create a culture where people WANT to work
* Current workplace trends so you can better embrace or navigate them
Download a free Red-Carpet Road Map to Reignite Your Company Culture at HTTP://www.redcarpetlearning.com
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