Will Bowen

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How to Become a Super Hero – what 1 customer service rep can teach us about life

You learn a lot about customer service when you’re the world authority on complaining.  I’ve studied customer service for years and what I’ve discovered can teach us a lot about human nature and even how to become a Super Hero!
Here’s a true story about Amanda (her real name) and Brittany (not her real name—or, even her real gender for that matter — LOL). 
Eighteen months ago, I executed a total upgrade of the Complaint Free World program.  I updated and expanded […]

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Kids Quit Complaining and Confound Scoutmaster (I was one of the kids)

found puppies
When I was a Boy Scout we would go on monthly camping trips. On every campout we would complain about having to clean the pots, pans and dishes after eating. We took turns doing the work but on every trip our disdain for dishwashing was always a center of attention.  
I was elected the patrol leader and at the first meeting I said, “we all hate washing pots and pans, right? […]

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How to Get 50,000 People to Work for FREE

50,000 + Men haul tons of dirt every day--for no pay!50,000 + Men haul tons of dirt every day–for no pay!
Check out these photos by the brilliant photographer Sebastiao Salgado from the now played-out Serra Pelada gold mine in Brazil. Salgado spent months photographing workers in this vast mine during it’s peak of production during the 1980s. According to him, between 50,000 and 100,000 men would show up every day to do backbreaking labor […]

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JumpStart COMPLAINT FREE LIVING (PT. 4 OF 6)

The I in GRIPE stands for – Inspire Envy (or brag). When someone complains to brag, realize that they, themselves, are just a person who needs lots of compliments. The more sincere compliments you give, the less he or she will complain… The JumpStart Today question is: Who complains to you but is actually bragging and how are you going to compliment him or her? Leave your response in the comments below.
Enjoy Today,
Will

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Will Bowen

Will Bowen